FAQ
Frequently asked questions about Tervo
This page summarizes Tervo in a direct format for buyers, operations teams and generative search engines.
What is Tervo?
Tervo is a web platform to manage assets, inspections and maintenance with configurable forms, automatic field-level alerts, verifiable handwritten signatures, GPS geolocation and a visual breakdown of findings.
What kind of companies is it for?
Companies with physical assets, field teams, sites, shifts, or inspection and maintenance routines. It fits industrial maintenance, fleets, logistics operations, technical services and multi-site control.
Is Tervo just for logistics?
No. Logistics can be a starting use case, but the architecture lets you configure categories, assets, forms and plans for different operational processes across 13 industries.
What's the difference between Tervo and a spreadsheet?
Tervo connects assets, forms with critical fields and automatic alerts, verifiable handwritten signatures, GPS location, assignable action items and history with visual detail. A spreadsheet doesn't evaluate thresholds, capture a signature or GPS, or trigger alerts when a value falls out of range.
What do the operations dashboards include?
When analytics is enabled, Tervo creates an initial dashboard with assets, open and overdue action items, maintenance plans, category distributions, and trends. Authorized teams can configure additional views with values, rankings, bars, pies, trends, and histograms.
What is Tervo Insights and who can use it?
Insights is a bilingual, read-only assistant available to admins and supervisors when enabled for the client. It can query events, incidents, compliance, maintenance, and assets within the authorized client, role, site, and module scope, and links its sources so important answers can be verified.
What evidence is captured on each event?
Every event can require photos, a handwritten signature with signer details and an integrity checksum, and GPS location accurate to the meter. It all stays linked to the record for backup and audit.
Do forms trigger alerts?
Yes. Every field can be configured with alert values for selection fields and min/max thresholds for numeric fields. When a response falls out of range, the system generates an automatic alert tied to the event and flags the record for review.
How does a supervisor find out about a critical event?
When an inspection lands in a critical state or a value falls outside the configured range, the organization's admins and supervisors get an instant email with the asset, the finding, who reported it and the alerts detected. No need to check a dashboard to find out.
Can I hand a report to an auditor?
Yes. Any event in the history can be generated as a print-ready or PDF report with the full form, alerts, notes, GPS location, photos and a handwritten signature with signer details and an integrity checksum.
Does it work offline in the field?
Yes. Operational screens and forms stay available without signal, and logged events are saved on the device and sync automatically once internet returns. Events with photos or a signature need a connection to upload the evidence.
Can it be used outside Colombia?
Yes. Tervo works for companies anywhere that need to digitize operational control, inspections, maintenance and asset tracking — it isn't limited to any one country or region.
How does a pilot get started?
Typically you pick one concrete process, define assets and categories, configure forms with critical fields and analytics, assign users by role, and measure the flow of action items, alerts and history during real operation.
How much does Tervo cost?
Pricing is scoped per pilot based on assets, users and sites. We recommend starting with one concrete process and a defined scope; the pilot includes form configuration and hands-on support.
Where is the data hosted?
On managed cloud infrastructure: PostgreSQL with continuous backup and private evidence storage, encrypted in transit, with per-client isolation.
What happens to my data if I end the contract?
Your data belongs to your organization. When you leave, you get a full export of assets, events, history and evidence, and we agree on a deletion timeline.
How long does implementation take?
A typical pilot is up and running in days, not months: categories, forms and users get configured, and the team logs from the browser with nothing to install.